Patient Support Programmes

Avonex (interferon beta-1a) & Plegridy (peginterferon beta-1a) Patient Support Programme

Provided by specifically trained nurses, the Avonex & Plegridy Patient Support Programmes provide educational support to patients within their homes in the administration of their prescribed injectable therapy, to optimise the patient benefit of that therapy. Patients will receive scheduled home visits for injection training and reassessment plus support phone calls over their first year of treatment. Patients can also call the Patient Support Programme nurse directly where additional support is required.

Tecfidera (dimethyl fumarate) Patient Support Line

The Tecfidera Patient Support Line is a nurse-led telephone line providing educational assistance for patients prescribed Tecfidera, to support with the management of side effects and aid treatment adherence. The programme includes 8 scheduled calls over the first 3 months of treatment followed by quarterly calls for the remainder of the first treatment year. Patients can be referred into the programme by their healthcare professional, or they can self-refer via the registration form in the patient booklet.

Tysabri (natalizumab) Infusion Nurse Service

The Tysabri Infusion Nurse Service provides clinical assistance, education and support to NHS healthcare professionals in the administration of Tysabri, to facilitate continuity of patient infusions in the event of short-term MS centre capacity issues (for example due to staff sick leave or holiday). The provision of this service is subject to a minimum 6 monthly review. This service is not available in the Republic of Ireland.

All programmes are funded by Biogen and provided by IQVIA and operate in line with the respective product licences (SmPCs).
For further information on any of these programmes please email the Active Nurse Programme or Contact us.


Patient Support Downloads

Biogen provide a range of downloadable materials which can be a valuable resource for educating patients with MS about their new Biogen treatment following prescription. These resources include information on the treatment itself, practical information around taking the treatment, safety information and presentations for nurses to use with patients that have been prescribed a Biogen medicine.


Biogen-10873 (v2) Date of prep: June 2019